ISO-9001 certified
Our quality management.
What we do with international process standards?
We meet them.
Purchasing departments are confronted almost daily with the following question: “How can I reliably assess the quality of a service provider?” Sure, sometimes online reviews help. But when an independent auditor puts a company and its processes through their paces, that is of course a completely different matter – and it helps the purchasing department to select its suppliers. As a professional translation agency, we are well aware. It’s one reason why we have our quality management put through its paces once a year by TÜV SÜD.
The difference between ISO 17100 and ISO 9001
Translation processes and quality management.
The ISO-17100 certificate ensures that our translation processes in particular meet international standards. The ISO-9001 certificate guarantees that we continuously improve our processes specifically with our client’s requirements and our overall service quality in mind. But that’s not all: The main purpose of the certification, and the associated annual audit, is precisely to provide incentives for process optimisation and service improvement – by regularly measuring customer satisfaction as well as supplier and service quality.
The certificate
Standards and vision.
Trophies are to football clubs what certificates are to companies. Some are displayed in the clubhouse. Others are hung on the wall at company headquarters – or displayed on the website. We are no exception. We are a little proud, after all.
Unlike trophies, certificates are not only about what we have already achieved. As mentioned above, it is also about our goals, especially with regard to customer satisfaction and service quality.
Das Zertifikat
Standards und Vision.
Trophies are to football clubs what certificates are to companies. Some are displayed in the clubhouse. Others are hung on the wall at company headquarters – or displayed on the website. We are no exception. We are a little proud, after all.
Comprehensive quality management
Added value for our customers.
The certification is also intended as a decision-making aid for you, as it highlights the added value of working with us:
- Safety, because our company processes are checked annually by an independent auditor.
- Constantly improving customer service, because customer focus is at the heart of ISO 9001:2015.
- An even higher translation quality, as the quality is continuously measured as part of the ISO 17100 and ISO 9001 audits.
- More transparency, because one of the requirements of ISO-9001 certificate being issued is the clear documentation of all company processes.
- More efficiency, because the ISO standard aims at the continuous improvement of work processes.
focu
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Do you have questions about ISO standards, certificates or our corporate processes?
We will be happy to answer them, whether by telephone, e-mail or enquiry form.