ISO-9001 certified

Our quality management.

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Consultation

What we do with international process standards?

We meet them.

Purchasing departments are confronted almost daily with the following question: “How can I reliably assess the quality of a service provider?” Sure, sometimes online reviews help. But when an independent auditor puts a company and its processes through their paces, that is of course a completely different matter – and it helps the purchasing department to select its suppliers. As a professional translation agency, we are well aware. It’s one reason why we have our quality management put through its paces once a year by TÜV SÜD.

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The difference between ISO 17100 and ISO 9001

Translation processes and quality management.

The ISO-17100 certificate ensures that our translation processes in particular meet international standards. The ISO-9001 certificate guarantees that we continuously improve our processes specifically with our client’s requirements and our overall service quality in mind. But that’s not all: The main purpose of the certification, and the associated annual audit, is precisely to provide incentives for process optimisation and service improvement – by regularly measuring customer satisfaction as well as supplier and service quality.

The certificate

Standards and vision.

Trophies are to football clubs what certificates are to companies. Some are displayed in the clubhouse. Others are hung on the wall at company headquarters – or displayed on the website. We are no exception. We are a little proud, after all.

Unlike trophies, certificates are not only about what we have already achieved. As mentioned above, it is also about our goals, especially with regard to customer satisfaction and service quality.

Das Zertifikat

Standards und Vision.

Trophies are to football clubs what certificates are to companies. Some are displayed in the clubhouse. Others are hung on the wall at company headquarters – or displayed on the website. We are no exception. We are a little proud, after all.

Unlike trophies, certificates are not only about what we have already achieved. As mentioned above, it is also about our goals, especially with regard to customer satisfaction and service quality.

Comprehensive quality management

Added value for our customers.

The certification is also intended as a decision-making aid for you, as it highlights the added value of working with us:

  • Safety, because our company processes are checked annually by an independent auditor.
  • Constantly improving customer service, because customer focus is at the heart of ISO 9001:2015.
  • An even higher translation quality, as the quality is continuously measured as part of the ISO 17100 and ISO 9001 audits.
  • More transparency, because one of the requirements of ISO-9001 certificate being issued is the clear documentation of all company processes.
  • More efficiency, because the ISO standard aims at the continuous improvement of work processes.
If you are interested in more details regarding the standard, here is a video introduction by TÜV SÜD.

You can find more details about the ISO-9001 standard on the TÜV SÜD website.

 

Your free quote

Tailored to your needs.

Do you have questions about ISO standards, certificates or our corporate processes?
We will be happy to answer them, whether by telephone, e-mail or enquiry form.

Personal Consultation
Do you need a quote or just have a few questions? Then give us a call. Our project managers will be happy to advise you.
Email Requests
Any questions about our certifications? Send us a short email and we’ll get back to you as soon as we can.​
Request Form
Do you have a question or do you need more information? Send us a short email and we’ll get back to you asap.​​
Enquire now!
Personal Consultation​
Do you need a quote or just have a few questions? Then give us a call. Our project managers will be happy to advise you.
Email Requests
Any questions about our certifications? Send us a short email and we’ll get back to you as soon as we can.​​