FAQs

From our quote right up until we deliver your translation.

FAQs

From our quote right up until we deliver your translation.

We work using prices per line based on the source text. A standard line consists of 55 characters and we calculate as follows:

Number of characters (including spaces) / 55 * price per line = net price for the translation (plus VAT).

Fees for additional services such as certifications are listed separately in the translation quote.

The normal processing time for shorter texts of normal difficulty is approximately 2-3 working days from the date the order is placed. Alternatively, express delivery within 24 hours can be requested. For larger projects, one working day is estimated for every 400 standard lines (55 keystrokes), with an additional 1-2 working days for internal review and coordination. The exact time span will be specified in your individual translation quote.

Please send your source text with the subject “Translation Request” by email to translate@dialogticket.com or use our translation request form. Please scan any printed documents. We can process a variety of file formats: PDF, MS-Office (Word, Excel, PowerPoint), HTML, XML, Indesign and various others.

No, because we calculate our fees based on the source text and clearly specify the conditions in our translation quote. The prices quoted are therefore fixed prices that you can rely on.

No. By submitting your inquiry you do not enter into any obligation towards us. We will give you time to have a look at the details of our quote. We will only request payment once you have sent us an email confirmation.

Any further questions?

Didn’t see your question? Don’t worry, whatever it is, our project managers will be happy to help you.

Personal Consultation

Do you need a quote or just have a few questions? Then give us a call. Our project managers will be happy to advise you.

Email Requests

Do you have a question or do you need more information? Send us a short email and we’ll get back to you as soon as we can.

Request Form

Would you like a quote for a specific text that needs translating? Submit your request here and we will send you a quote.
Enquire now!

Any Further Questions?

Do you need a quote or just have a few questions? Then give us a call. Our project managers will be happy to advise you.

Email Requests

Do you have a question or do you need more information? Send us a short email and we’ll get back to you as soon as we can.

Request Form

Would you like a quote for a specific text that needs translating? Submit your request here and we will send you a quote.
Enquire now!